Return & Refund Policy

Last Updated: June 2026

At PureCollagen, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return under the following conditions.

1. Return Eligibility

Customers may request a return within 7 days of receiving the product, provided that:

• The product is unused, unopened, and in its original condition.
• The original packaging is intact and undamaged.
• Proof of purchase is provided.

2. Non-Eligible Returns

Returns will not be accepted if:

• The product has been opened or used.
• The product packaging has been damaged by the customer.
• More than 7 days have passed since delivery.
• The product is not in its original condition.

3. Return Process

To request a return, please contact our customer support team with:

• Your order number
• Full name
• Reason for the return

Our team will provide instructions for returning the product.

4. Refunds

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 5–10 business days.

5. Return Shipping Costs

Unless the product arrived damaged or incorrect, customers are responsible for return shipping costs.

6. Contact Us

PureCollagen Customer Support

Email: support@purecollagen.com

Website: purecollagen.com

By purchasing from our store, you agree to this Return & Refund Policy.